Terms & Conditions

1. Introduction
These Terms and Conditions apply to all services provided by The CHAR.Method (“we”, “us”, “our”). By purchasing or participating in any of our services, including personal training sessions, online coaching, training plans or fitness programmes, you agree to be bound by these Terms and Conditions.

If you do not agree with these Terms and Conditions, you should not purchase or participate in our services.

2. Services
We provide fitness-related services including but not limited to:

1:1 personal training sessions
Online personal training
Virtual coaching sessions
Training programmes
Running or fitness plans
Lifestyle and fitness guidance

All services are provided to support general fitness and wellbeing. Results are not guaranteed as outcomes depend on the client’s effort, adherence, lifestyle factors and individual circumstances.

3. Health and Medical Responsibility
Clients acknowledge that physical exercise carries inherent risks and may result in injury. By participating in our services you confirm that:

You are medically fit to participate in exercise.
You will inform us of any injuries, medical conditions or health concerns.
You will stop exercising immediately if you feel pain, dizziness or discomfort.
You are responsible for seeking medical advice from a qualified healthcare professional before beginning any exercise programme if you have concerns about your health.

Our services do not constitute medical advice, diagnosis or treatment.

4. Personal Responsibility
Clients understand that progress and results depend on personal effort and consistency. While we provide guidance, support and programming, we cannot guarantee specific results.
Clients are responsible for following instructions safely and within their personal limits.

5. Payments
Payment for services must be made in advance unless otherwise agreed.
Payments may include:

Single session payments
Session packages
Monthly coaching subscriptions
Online programme purchases

All prices are listed in GBP (£).

Failure to make payment may result in suspension or cancellation of services.

6. Cancellation and Rescheduling
Personal Training Sessions
Clients must provide at least 24 hours’ notice to cancel or reschedule a session.
Sessions cancelled with less than 24 hours notice will be charged in full.

Online Coaching / Programmes
Where coaching is provided on a monthly basis, cancellation requires 30 days written notice.
Any payments due during the notice period remain payable.

7. Refund Policy
Payments for services, programmes or coaching are non-refundable unless otherwise stated.
In exceptional circumstances we may offer refunds or credits at our discretion.

Digital products, programmes or personalised training plans cannot be refunded once delivered due to the nature of the service.

8. Late Arrivals
If a client arrives late to a session, the session will still end at the scheduled time to avoid disruption to other clients.

The full session fee will still apply.

9. Liability Waiver
Participation in exercise carries risk of injury. By engaging in our services you agree that:
You participate voluntarily.

You accept all risks associated with physical exercise.

To the maximum extent permitted by law, The CHAR.Method shall not be liable for any injury, loss or damage arising from participation in our services, except where caused by negligence.

10. Intellectual Property
All training programmes, materials, documents, videos and resources provided are the intellectual property of The CHAR.Method

They may not be:
Copied
Shared
Reproduced
Distributed
Without written permission.

11. Online Coaching and Digital Content

Where services are delivered online (including via Zoom, apps or messaging platforms):
Clients are responsible for ensuring they have appropriate space and equipment.
We are not responsible for technical issues outside our control.

Any digital content provided is for personal use only.

12. Confidentiality
All personal information shared by clients will be kept confidential and used only for providing coaching services.

Your information will not be shared with third parties without your consent unless required by law.

13. Changes to Services
We reserve the right to update, modify or discontinue services at any time.
Clients will be notified of any significant changes where appropriate.

14. Changes to Terms
We may update these Terms and Conditions at any time. Updated terms will be posted on our website.

Continued use of our services constitutes acceptance of the updated terms.

15. Governing Law
These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Information
If you have any questions regarding these Terms and Conditions, please contact:
The CHAR.Method
Email: charlotte@thecharmethod.com
Location: Kent, United Kingdom